Introducing Leasing Logic V2

When we launched the original Leasing Logic Engine in late 2023, we knew it was a starting point, not a destination. The first version could handle about 80% of tenant inquiries reliably. That sounds impressive until you realize that the remaining 20% included some of the most important conversations your leasing team has.

Today, we're announcing Leasing Logic V2—a ground-up rebuild of our core AI engine that pushes that number to 95%+ accuracy on real-world leasing conversations.

What V1 Got Wrong

Let's be honest about V1's limitations. We built it fast, tested it on synthetic data, and shipped it before we truly understood the chaos of real property management conversations.

Here's what we learned the hard way:

Context collapse was real. V1 would lose track of conversation history after about 5-6 exchanges. A prospect would ask about pet deposits, then parking, then ask a follow-up about pets—and V1 would treat it as a new conversation. Maddening for the tenant. Embarrassing for us.

Edge cases weren't edge cases. We thought questions about emotional support animals, Section 8 vouchers, and co-signer requirements were rare. They're not. They're daily. And V1 fumbled them constantly because we didn't train on enough real examples.

Tone mattered more than we thought. V1 was technically accurate but occasionally came across as robotic or dismissive. We heard from property managers that tenants could "feel" they were talking to a bot. Not a good look.

What's New in V2

V2 addresses every major complaint from the past year. Here's what's different:

1. Extended Context Memory

V2 maintains conversation context for up to 48 hours and 50+ message exchanges. It remembers what unit you're inquiring about, what concerns you've raised, and what information it's already provided. No more "déjà vu" moments where the AI asks you the same question twice.

2. Real Estate Knowledge Graph

We built a proprietary knowledge graph that understands the relationships between leasing concepts. V2 knows that "pet deposit" and "pet rent" are different things. It knows that "month-to-month" implies different notice periods than a "12-month lease." It understands that "move-in specials" expire and can check current promotions before responding.

3. Compliance Guardrails

This was the big one. V2 includes built-in guardrails for Fair Housing Act compliance, ADA requirements, and state-specific landlord-tenant laws. When a prospect asks a question that could lead to a compliance violation—like "Do you rent to families with kids?"—V2 redirects the conversation appropriately while still being helpful.

4. Human Escalation Intelligence

V1 had a dumb escalation trigger: if it didn't understand something, it escalated. V2 is smarter. It recognizes when a human touch is actually needed—complex negotiations, upset tenants, legal questions—versus when it just needs to rephrase its response. This reduced unnecessary escalations by 60% in our beta testing.

5. Personality Calibration

Property managers can now calibrate V2's personality on a spectrum from "professional and formal" to "friendly and conversational." A luxury high-rise in Manhattan wants a different tone than a student housing complex in Austin. V2 adapts.

The Numbers

We've been running V2 in beta with 12 property management companies for the past 90 days. Here's what we're seeing:

• 95.2% accuracy on routine leasing inquiries (up from 81%)
• 3.2 second average response time (down from 8.7 seconds)
• 67% reduction in human escalations
• 4.3/5 tenant satisfaction score (up from 3.6)

The last metric matters most. Tenants interacting with V2 report feeling "heard" and "helped"—words that never appeared in V1 feedback.

Migration Path

For existing customers, migration to V2 is automatic and free. Your conversation history, property configurations, and custom training data all transfer seamlessly. You'll see V2 features appear in your dashboard over the next two weeks.

For new customers, you're getting V2 from day one. No legacy baggage.

What's Next

V2 is a foundation, not a finish line. We're already working on:

• Voice integration — V2 powering phone calls, not just chat
• Proactive outreach — AI-initiated follow-ups with leads who go cold
• Multilingual support — Spanish first, then Mandarin and Vietnamese

The goal hasn't changed: we want leasing teams to spend their time on high-value activities—tours, negotiations, resident relationships—while AI handles the repetitive inquiry work that burns them out.

V2 gets us a lot closer to that goal.